Return & Refund Policy
Last updated: October 12, 2026
At Collins Crafty Corner, we want you to be satisfied with your purchase. If something isn't right, we're happy to help.
1. Return Eligibility
We accept eligible return requests within 14 days of delivery.
To qualify for a return:
- Apparel: Items must be unworn, unwashed, undamaged, and have their original tags attached. Trying on apparel to check the fit is acceptable.
- Craft supplies: Items must be unused, unopened, and in their original packaging.
- Accessories and other merchandise: Items must be unused and in their original, resalable condition.
Proof of purchase is required.
2. Non-Returnable Items
The following items are generally not eligible for returns:
- Personalized or customized products
- Items marked as final sale
- Used, washed, or damaged merchandise
- Opened craft supplies or consumable products
These exclusions do not apply to defective, damaged, or incorrectly fulfilled products where a remedy is required by applicable law.
3. How to Request a Return
To request a return, contact help@collinscraftycorner.com within 14 days of receiving your order.
Include your order number, the item you wish to return, and the reason for your request.
If approved, we will provide return instructions and, where available, a shipping label.
Do not send merchandise to our business address. Returns are coordinated with our fulfillment partners and must be shipped to the designated return location.
Unauthorized returns may not be accepted.
4. Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.
If a prepaid return label is provided, its cost may be deducted from your refund, with the amount disclosed before you proceed.
If an item arrives damaged, defective, or incorrect, Collins Crafty Corner will arrange an appropriate resolution without charging the customer for return shipping.
5. Refunds
Once returned merchandise has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method.
Original shipping charges are generally nonrefundable for discretionary returns.
Refund processing times may vary depending on your payment provider.
6. Damaged, Defective, or Incorrect Items
Please contact us promptly if your order arrives damaged, defective, or incorrect.
We may request photographs or additional information to help resolve the issue.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution, consistent with applicable law.
7. Order Cancellations
Cancellation requests must be submitted as soon as possible.
Orders that have already entered fulfillment or shipped may not be eligible for cancellation.
If cancellation is unavailable, the applicable return policy will apply.
8. Contact Information
Collins Crafty Corner
Operated by Coba Digital LLC
Customer support: help@collinscraftycorner.com
General inquiries: hello@collinscraftycorner.com
Website: https://collinscraftycorner.com